Courtesy Vehicle Loaner Policy

            We kindly request your cooperation in following a few basic policies while driving your courtesy loaner.

  •  Please call in advance of your arrival to make an appointment for your courtesy loaner.
  • Full insurance coverage, a valid drivers license, and a major credit card are required.
  • Please inspect the courtesy loaner before leaving the dealership.
  • In an effort to maintain ample inventory of a courtesy loaners for qualifying Fields clients, this vehicle must be returned within 18 hours of the completion of service, or it is subject to $50/ day rental charge.
  • Please do not smoke or a $100 detailing fee will apply
  • Loaner vehicles are not permitted outside the greater Jacksonville area, unless authorized on the loaner contract
  • Due to insurance regulations, you must be at least 21 years of age
  • All traffic and parking tickets are the responsibility of the driver
  • Courtesy loaners must be returned with a full tank of fuel. $4.50 / gallon if not returned full.
  • Please return your courtesy loaner to the service drive when your vehicle is ready for pickup.
  • You are responsible for the condition of the courtesy loaner  until a final inspection is performed by a Fields employee.
 
 
            Courtesy Loaner Eligibility Requirements 

  •  Any Fields purchased Mercedes-Benz with a service appointment requiring 2.0 or more hours of service.
  • All 2010 or new Mercedes-Benz models with a service appointment requiring 2.0 or more hours of service.
  • If you do not qualify for a courtesy loaner, we offer several alternate transportation types:
  1. Uber (at dealership expense) to any location within Jacksonville city limits
  2. A courtesy shuttle to any location within the Jacksonville city limits
  3. Rental vehicle at the customer's expense at a reduced rate from one of our vendors
  
 
 


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